Review: Earn More Tips on Your Very Next Shift, Steve DiGioia

Earn More Tips On Your Very Next Shift, Steve DiGioiaFTC Disclosure: I received a copy of this book in exchange for review. No money changed hands and all opinions presented here are my own.

Here’s something not many people know about me: I used to wait tables.

It wasn’t something I did for very long, thank goodness, but I was rather good at it, if my tips were any accurate measure of such a thing. I came home from work dead tired and drained, but I was making great money. I had had no training whatsoever, and it wasn’t a job I was interested in keeping, but I was doing very well at it.

Here’s why: waiting is customer service. That’s it. Once you wrap your head around that, it becomes a lot less intimidating. You might think the most important thing is to get the food to your tables quickly, or to make sure you’re refilling drinks before they have to ask, or to make pleasant conversation, and all of those are certainly good things, yes, but ultimately you’re there to, as Simon and Garfunkel once put it, keep the customer satisfied.

When that’s your priority, the job goes a lot more smoothly. Why? Because mistakes happen. That’s inevitable. Plates come out late. Steak is overcooked. Nobody told you you’re out of roasted beets. It happens, no matter how good a waiter you are, so you shouldn’t bank on providing a “perfect” dining experience. You can’t. You bank on providing a “pleasant” one, where mistakes are responded to in a professional and courteous way. As a diner you may not even remember all of the times you went out for a meal and had everything go silently right…but you will remember that one waiter who had to deal with something going wrong, and made it up to you. That sticks. That’s good service.

I had the chance to review Steve DiGioia’s new book, Earn More Tips On Your Very Next Shift, and was interested in doing so with my customer service background. It has a telling subtitle: “Even if you’re a bad waiter!”

What Steve means by this is kind of what I was getting at above: you can’t be Superman.* He’s not calling you a bad waiter because he thinks you show up to work reeking of cigarette smoke and scream profanities at customers you don’t like. He’s calling you a bad waiter because…well, you probably think you are. And if you think you are, you’re never going to get better, because it’s not a question of “being a bad waiter” so much as it is not being aware of how to improve.

Steve’s approach is interesting, because he doesn’t expect you to turn into a champion waiter overnight, or ever. Instead he lays out around twenty brief chapters of small adjustments you can make that will increase customer satisfaction. That’s all. Why? Because you’re in customer service. And that’s the whole point.

I like Steve’s advice, because it’s realistic. In the chapter about wine he doesn’t lay out every type and what it complements and how to describe it and demand that you memorize everything he says…instead, he instructs you to “cheat.” He wants you to instead learn only about a handful of wines that your restaurant offers. Why? Again, because it’s about customer service, and not about retaining a wealth of wine knowledge. If you know enough to suggest a good wine and answer a few basic questions, the customer will have his or her needs met…and that’s, again, the whole point.

A lot of what Steve has to say here applies to customer service in general. That’s a field I’ve found great success in, because I like to make people feel better. I can’t always fix their problem, and sometimes there’s genuinely not a problem to fix. But that’s okay, because what they want is to feel better. Something that small really does make the difference between someone who is good at their job, and someone who should probably move on to something they enjoy more.

His writing style is a big brusque, which can seem a little dismissive or callous, but ultimately he’s hammering home a very simple point: you can do better. There’s always one more thing to learn (whether it’s where the spare sippy cups are kept or how to get to the nearest bookstore) and you can always deploy that knowledge to make your customers happier…and thereby earn higher tips.

It’s a win-win-win: if you get more tips, you’re happier. If you’re getting more tips, that also means your customers are happier. And if your customers are happier, your restaurant benefits both from having those customers and from having a great waiter. It’s an excellent way to realign perspective, regardless of what line of work you’re in.

However the presentation of Earn More Tips is a bit lacking. Steve set out to write a book that you could read before a shift (it’s only around 80 pages long) and immediately put into practice what you’ve read. On that note, he’s succeeded. For someone looking for text that’s a bit more in-depth, citing research or social experiments, exploring the psychology of customer interaction…they might want to keep looking.

The book can sometimes read like a transcript of somebody giving a great PowerPoint presentation; it feels like you’re getting the overview without the details. Steve, I’m sure, would argue that that’s what he set out to do.** That’s totally fair. But, personally, I’d love to see a more in-depth followup designed to sit on a shelf and be referenced by managers building their staffs, to complement the approach of this one which is designed to be read in a car or a break room waiting for a shift to start.

There are also a few annoying spelling and grammatical issues, as well as some formatting choices that work against clarity. For instance, Steve’s major points are given box-outs to help them stand out. This is fine, except that they often rely on what came just before in the text, and sometimes the text that follows responds to it, meaning the eye is drawn to these boxes first, when really everything needs to be read in sequence anyway.

It’s not a major problem, but one worth pointing out. It’s certainly made up for by Steve’s conviction, and also the simple fact that he’s right; you really can do better, whoever you are, and whatever you do. His advice is simple, because it doesn’t take much to give somebody a better night than they would have had otherwise.

If Steve’s book had been out when I was a waiter, I could have learned quite a bit from it. But that’s nothing compared to what it could have taught my fellow servers. Maybe I’ll buy them some copies now. They’re probably still there…

FTC Disclosure: I received a copy of this book in exchange for review. No money changed hands and all opinions presented here are my own.
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* In my very first customer service job, a coworker gave me this exact advice. It’s not worth relaying the context; it’s stuck with me ever since, and context has changed a thousand times over.

** He’d also argue that I should be referring to them as “guests” instead of “customers.” He’s right. Old habits die hard.

Review: “Finale,” The Office

Finale, The Office
Well, I didn’t expect to catch the final episode of The Office, but I did. I was looking for something to watch, saw a retrospective documentary on the show followed by a new episode, and remembered — oh yeah… — this show is ending now.

So I tuned in, and the format of the episode kind of suited the fact that I hadn’t been watching for a while. I saw a few episodes of season 9 (up to the point where one of the new guys tries to date rape Erin and nobody has a problem with that) and then tuned out. But “Finale” is structured to check in on these characters after an artificial absence. We’re catching up with everyone, even as we’re saying goodbye. The fact that there really was an absence for me might have worked in its favor, or maybe it didn’t. But it should have. It also probably should have been a little better than it was.

The episode’s central conceit is that the documentary crew has finished filming and the series has aired. Now, for whatever reason, they’re filming extra footage for the DVDs…ignore, I guess, the fact that they’ve been filming these people for nine solid years and should already have plenty of “extra footage,” but this show lost touch with any semblance of reality ages ago.

And that’s kind of the problem. At some point you either throw up your hands and say, “Okay, this show is a cartoon with an impenetrable logic of its own that shifts not only from episode to episode but often from scene to scene, and I’m fine with that,” or you stop watching completely. (I did the second thing.) “Finale” only really works, though, if you see these characters as real people that are worth caring about. The episode tries its damnedest to make that stick, but ultimately the damage has been done. These aren’t real people, or anything like real people, and no amount of end-game pathos will retroactively redeem the mess.

That’s not to say it’s bad…it’s not. As an episode of television, it’s fine. As a permanent sendoff to a particular series, it’s better than The Office deserves. But it’s still a bit of a muddle, and one that tries to punctuate a story other than the one we’ve actually been told.

Maybe it’s the fact that I’ve been tuned out for almost a full season, but I really didn’t care at all about Dwight and Angela getting married. Compared to Jim and Pam, or even Phyllis and Bob, this didn’t register as a wedding. It was just a bunch of characters together. You don’t need to have real emotion at the core of every scene in a sitcom, but you need something, and if it’s not going to be particularly funny it might as well be charming, or touching, or dramatic. This was just…there. They’re married now. And since the episode split nearly all of its time between the wedding and the “cast reunion” or however I’m supposed to refer to that, one of those things really should have gone somewhere, or had some sort of narrative arc.

I did like a few things in the episode, though. For starters, maybe it’s just me, but seeing Dwight firing people as the new boss really suggested that he might be the best man for the job after all. How many offices do you know of in real life that had almost zero employee turnover for nine years?

So seeing Kevin and Toby fired, Stanley retiring, Nellie moving, Andy and Darrell following their dreams, Creed on the run from the cops, and ultimately Jim and Pam leaving as well…that made sense. But all it does is remind us that this sort of thing never happened before, which is a problem, and is probably how The Office settled so easily into stagnation in the first place. We need shakeups like this, and they can’t always come in the final episode. The half-hearted non-explanation that Toby always blocked people getting fired in the past only raised further questions. (Such as…uh…why?)

I also liked the fact that Andy’s story saw him being buffeted by cruel public taunting due to…well…the fact that he acted like a jackass on national television and then had a breakdown. Of course, Andy already acted like a jackass on national television and then had a breakdown, again and again for years and years, which the documentary crew caught in full, but for some reason a clip of him crying on American A Capella Idol or something is what does the trick. Again, don’t ask. Just go with it, because the moment when he’s teased in a bar and Darrell asks him if that happens often is just heartbreaking enough to be worth it.

As you can see, though, I can’t even praise the things I liked about the episode without it dredging up even more I didn’t like. And that’s what The Office has always been to me: great ideas and flashes of brilliance that fizzle far too easily. Great moments are undermined by reaching for lousy gags, emotional episodes are followed by everybody in the office having a dance party for no reason, and characters that finally begin to demonstrate some growth have their personalities rewired entirely the next time we see them. It’s disarming, and it’s impossible to form a bond.

Yes, I was moved by Andy’s closing thoughts about how he used to spent all of his time missing Cornell and now he spends all of his time missing Dunder-Mifflin, and how he wished it was possible to know when you were in the good old days, but which Andy is this? The career kiss-ass? The boiler waiting to blow? The hopeless romantic? The neutered nincompoop? The conniving villain? The spineless salesman? The words have meaning of their own, but they’re emanating from an empty shell that could have — and should have — been a rich and complicated character.

I don’t know. It had its touching moments, but that’s because it’s touching by default when two people who are in love do something nice for each other, or historical antagonists let down their guard to be friendly for a change, or people look back and realize they let good things slip away. That’s not down to the writing or the acting…that’s just human nature, and not much of a compliment for the episode itself.

So much of it, even for a presumably carefully-constructed capper, just feels tossed together. I’m not sure why Ryan and Kelly had to come back if all they could think to do with the characters is pair them off and have them be miserable again. I’m also not sure why they were at the wedding of two people who were never fond of them to begin with. Nor do I know why the writers would have put them there instead of the cast panel, where they would have had a logical reason to be.

And I don’t know why the two new guys were at the panel, when people who would have been watching the show would have had a lot more questions to ask someone like Todd Packer, or Karen, or even pointless Gabe who would have had more history with the production and its larger moments.

But, above all, I’m not sure why we didn’t get to hear much from Michael Scott. Yes, he was there. Yes, it was very nice that he was Dwight’s surprise best man. However I want to know what he thinks of the documentary that aired. I’m not sure why that was skirted entirely. Presumably he’s changed a lot and is no longer like the man he once was. That’s great. But for seven years he was documented being an obnoxious, domineering, broken asshole; now that’s aired…and he has nothing to say about it? Personally I’d have been happy with him saying, “I chose not to watch” and leaving it at that. I don’t need a monologue of embarrassment, I just want to know his reaction because that would help to shape him as a character.

Of course, nobody’s been a character here for a very long time. They’re costumes and zingers, so of course they can’t tell us what they think; the writers don’t even know.

Ah well. It had Dwight treating a stripper like a waitress, and I enjoyed Meredith for the first and last time when Li’l Jakey shows up to the bachelorette party. There was also a succession of progressively better moments with Creed, who has been a lone highlight of episodes for a long, long time.

His final song, a stretch of musical gentleness, suggested a much better episode than what actually preceded it. And his little reminiscence of being hired and choosing his desk, just before being led off in cuffs, was great too.

Goodbyes are messy. I know that. Maybe that’s the one thing that did make the episode real. But since these people haven’t been people for so long, I find the sendoff to be more a wistful love letter to what should have been, rather than a fitting cap to anything that actually was.

Review: 28 Bunkers, Elizabeth Braun

28 Bunkers, Elizabeth BraunFTC Disclosure: I received a copy of this book in exchange for review. No money changed hands and all opinions presented here are my own.

Writing about World War II, in a fictional sense anyway, is tricky. Its real life horror is well documented, for one, so it’s hard to find much new to say. It’s also a difficult subject within which to inject fictional characters and events without cheapening the tragedy. It should be a writer’s dream: a looming, charismatic villain…the large-scale restructuring of an empire…a world populated with victims, bystanders and heroes…classic battles…and the ultimate, incredible triumph of the good guys. But, instead, it’s a minefield. After all, when the real-life version of events appears to adhere so strongly to classical form, what can a writer do but oversimplify?

It’s easy to write war wrong, and with the possible exception of Vietnam there’s no war more clearly ingrained in the social consciousness than World War II. The bar has been set, but — oddly enough — it’s been set by the way things actually played out in the world we currently inhabit, and not by the artists who have sought to set their stories there.

Cheapening tragedy is something we do all the time, whether it’s a school shooting trivialized by the media so that we don’t wonder if, maybe, unhinged American citizens don’t need to be carrying assault weapons everywhere they go, or the mass extermination of six million Jews being used as the backdrop for some saccharine love story. We do it easily.

Effective war writing is much harder. We already know the main players, the key events, and the general chronology. We know where it takes place, we know the major moves made by each side, and we know who won. There’s not much room to play with the formula, and if you don’t play with the formula then what’s the point of setting your story there?

Yet three of my all-time favorite novels utilize World War II as their backdrop: Gravity’s Rainbow, Catch-22 and Mother Night. And each of them, not coincidentally, tell stories that really do use World War II as a backdrop. All three novels feature active participants on both sides of the conflict, but their own conflicts are internal: struggles over their understanding of self, over their identity, over their place in a world that could allow this largely unseen tragedy to unfold. They all also, interestingly, all take place at the height of the war. It’s already come too far by the time we meet any of these characters, and they’re already scrambled. We watch them piece themselves back together again…or not. World War II is not cheapened. It’s there, unfolding, seething, devouring in the background. The characters that we follow in these novels are too small to deserve our attention…but that doesn’t mean they cease to exist. They’re beyond insignificance in a world with greater problems than they’ll ever have…and yet their personal problems are everything. Some of them come out the other side stronger for the conflict. The rest come out ruined and undone.

That’s how you write a World War II story that works. Don’t set it in a concentration camp, because there’s nothing you can say that won’t cheapen the reality. Don’t set it in Hitler’s bunker, because those aren’t characters you’d be able to handle. And don’t inject some American superhero into the conflict to help turn the tide in favor of the Allies, because there are real-life heroes who lived and died to do exactly that themselves, and they don’t deserve to be replaced by your self-serving cartoons.

All of which is a long-winded way of saying I was nervous about reviewing 28 Bunkers by Elizabeth Braun. Especially after both of the previous books I reviewed by self-published authors were total garbage. Braun had an uphill struggle ahead of her, but I liked 28 Bunkers. In fact, there are a lot of things about it that I really liked.

It’s not without its issues, but don’t worry, we’ll dwell on the positive aspects as well, if only because it’s a relief to finally have some.

28 Bunkers is a story, according to its back cover matter, about an American fighter pilot named Ray who flees to Canada so that he can enlist with the RAF and do his part for good. It’s actually, however, about Erich and Gerda Müller, a German couple who live in Ludwigshafen, which receives particular attention from Allied bombers due to the presence of high-priority target IG Farben.

It’s impossible for me to review this book intelligently without giving away at least one large spoiler, and that’s this: around a third of the way through the book, Ray dies. His plane is shot up by enemy fire, and while he makes an emergency landing in a farmer’s field his plane flips over and he dies of his injuries. Just like that, the character who has been set up as both protagonist and audience surrogate is gone. Dead. No longer alive.

He is replaced in the narrative by a second American flier, named Tom. Ray was a bit green and so eager to do the right thing that he took to the skies before his country even wanted him to. Tom, on the other hand, is a family man, with a loving wife and children waiting for him at home. Shortly after we meet Tom he receives mail similar to that which Ray received…a crayon drawing of himself from a younger relative. We also find out that he sent home similar Christmas gifts to his loved ones. It feels here as though Braun is doing something very brave in a narrative sense, setting up these pilots as individuals, but ultimately allowing their details to blur so that we, as readers, can see them as unwittingly interchangeable. After all, if one pilot dies, the Allies simply send up another. As a writer, if one protagonist dies Braun simply sends in another.

Unfortunately this isn’t a pattern she sustains throughout the book, which makes it feel like a grand stroke of metatextual bravery that is toyed with but never quite comes to pass. For that reason it’s difficult to see her roster of Allied pilots as much more than personifications of the good-heartedness and loyalty that may have been misguided in particular cases but ultimately won the war. That’s a disappointment because with just a small tweak, the stakes could have been raised substantially, and the moral could have been a bit more complex.

Instead the best writing is reserved for the Müllers, who find their simple lives dismantled, piece by piece, by their coincidental proximity to an important target. Erich and Gerda raise their children Emilie and Lukas amidst the ongoing destruction, and though their optimism wavers they never lose sight of the fact that though this isn’t the world they’d choose to live in, it’s the only one they have. Their chapters, which alternate with those centered upon the American fliers, are interesting little character studies, with wrinkles added with appropriate pacing…just as they adjust to their latest setback, something else makes a great impact on their lives, and it’s not always a bomb. It’s Uncle Matthias returning home from the war, one-armed and gangrenous. It’s Irene and Michael, two children with nowhere to go, being added to the family by bureaucratic oversight. It’s Lukas being drafted to shoot down Allied planes. It’s — in short — always something.

And it’s also the best writing in the book, because it manages to use the real-world horror of World War II as an effective backdrop for some very personal stories. We hear about Hitler on the radio, just as the characters do. We see German Jews shut down their places of business and flee the country, but the reason is too horrific to spell out. And we’re privy to the gallows humor that gets them by. The war is real, but life must go on…and whatever that might entail today is different from what it might entail tomorrow.

The title refers to the 28 bunkers that still stand in Ludwigshafen, but not all of them play a role in the story. Instead the book contains 28 chapters, and I’d like to think of the title as referring to these 28 pockets of humanity amidst the chaos, where life goes on even when it doesn’t. With some tweaking, 28 Bunkers had the potential to be great. The American flier chapters are good, but suffer from unnecessarily lowered stakes. The German family chapters are far better, but characters sometimes end up speaking like news bulletins in order to remind the reader of where in the war we are at any given time.

None of these criticisms are particularly important ones, but I do think they represent the difference between effective writing and great writing.

Braun makes a special note of the fact that the three main American fliers are all based on family members and their actual stories, while the Müller family is of her own invention. Let that stand as further evidence that the best World War II writing comes with inventing conflicts on the sidelines. Braun may have wanted to pay tribute to the actual heroes in her lineage, and there’s nothing wrong with that. But the real tribute comes where it’s least expected, with two parents terrified of what every new day will bring, who nevertheless have to hold their world together for the children who will inherit it.

It’s worth reading. But it always seems to be reaching for an even higher standard, and I do wish it managed to get there.

FTC Disclosure: I received a copy of this book in exchange for review. No money changed hands and all opinions presented here are my own.

Review: Kill Me Now!, Lawrence Fisher

killmenowlawrencefisher
FTC Disclosure: I received a copy of this book in exchange for review. No money changed hands and all opinions presented here are my own.

When we discussed A Soul’s Calling we talked a bit about the fact that not everything that happens is automatically a story. It takes a certain artistry on the part of an author to make something a story*…it doesn’t simply become a story because we would like it to be one. Lawrence Fisher, author of Kill Me Now!: A Middle Aged Man’s Maneuvers Through the Frontline of the Dating Battlefield understands this much. Frustratingly, however, he settles for minor interjections, irrelevant detours and repeated attempts at coining a catch phrase. The end result feels much less like a middle-aged dating handbook than it does like an awkward performance at an open-mic comedy club.

But I’m getting ahead of myself. The book itself is structured as a journal, running for seven months’ time. It starts in December and ends in July, though we don’t get any idea of what year it’s meant to be. That’s not necessarily a bad thing, but it does contribute to an overall feeling of detachment from the action. It’s difficult to care about the folks who appear on these pages simply because we never really get to know them, and there’s no opportunity to do so. We might hear that so-and-so is going to a wedding soon, or that Lawrence spoke to someone at the gym, or that somebody else is a nutritionist, but these things function more as labels than as descriptors, and by the end of the book we don’t know Ed — Lawrence’s most frequently referred-to friend — any better than we know a nameless woman who once confused Lawrence in a parking lot. He, like everybody else, is a faceless reference point that doesn’t have any reason to be referred to.

Each entry is given a specific date, for instance February 24 or May 2, but the action is often entirely removed from that date, with Lawrence describing things that might have happened days or weeks previously. Again, it really fuels a feeling of overall detachment more than anything else, and just serves to erect another barrier between us and the vague, hazy “action” that the book is trying to describe.

In many entries, but not all, Lawrence is on a date. His intentions for writing about these dates — which are clearly fictionalized to an extent, but that’s a good thing — flip-flop at various times throughout the book. Sometimes he’s writing about these things in order to “decode the signals of his enigmatic opponent” (as he has it on the back cover), and other times he seems to just want to make us laugh. Either of these ambitions is fair, and certainly they could be combined easily enough, but none of the anecdotes pull very far in either direction, let alone both.

If we are to appraise the book on its ability to “decode” anything we’d had to say it’s a failure, because we don’t really glean much direct insight into anything. (That “direct” is a key word there…stay tuned.) We’ll have, as a hypothetical but faithful example, a situation in which Lawrence is eating dinner with a woman. He’ll pick up on signals, but he won’t know what they mean…nor will he even make an attempt to figure them out. He’ll write something along the lines of, “She’s twirling her hair. What does that mean? And why did she turn down the wine? Does she not drink, or does she just not want to drink with me? Why is she looking over her shoulder?” and so on, essentially just reminding us that signals are being given…but with no attempt made to figure them out. He raises the question…and leaves it there. There’s not much decoding going on; just a constant series of reminders that Lawrence doesn’t know what’s going on.

If we are to appraise the book as a purely humorous work, we find it inching a bit closer to success. After all, dating can be very funny. We’ve all been on bad dates, and it’s probably safe to say that we’ve all been on at least a few outright terrible ones. Some of those might make for a good story, but none of Lawrence’s dates seem that bad. Perhaps he just chose the wrong unidentified year to record in print, but overall these dates are more awkward than awful, making it puzzling that he’d want to single any of these out as hilarious anecdotes. It also makes his constant entreaties to the reader to “Kill me now!” (attempt #1, of approximately 20, at a catchphrase) feel that much more overwrought.

In one instance, the worst thing that happens on one of his dates is that the woman turns out to be shorter than he thought, because she was wearing boots when they met. Another time he is approached by a woman at a coffee shop who asks him “Is this seat taken?” He says no…and she takes the seat with her to go sit with her friends. These may indeed have been funny moments in Lawrence’s real-life dating adventures, but on the page they don’t feel like they warrant much more than a footnote, and they certainly don’t deserve several pages of build up apiece. Why is Lawrence shouting “Kill me now!” when the worst thing that happened is that a woman talked too much on their date? That’s really not that bad…it’s not as though she tried to mug him or became verbally abusive.

What’s really problematic about some of these stories is that Lawrence comes off as more than a little shallow and condescending. A good portion of the time he wants his readers to kill him now simply because his date isn’t attractive enough. Yes, we know, people use misleading photos in their online dating profiles all the time, but it’s a bit harsh, once a woman has made the effort to meet with you, to fixate entirely on her looks and write for page after page about how she isn’t up to your standards, physically.

Kill Me Now! makes fun of people who are unattractive, people who are too old, people who have speech impediments, and so on. It begins to feel rather cruel, as these aren’t decisions that people have made. It’s one thing to pick on a woman for boasting about her achievements all night, or something, but it’s another thing entirely to say she’s too fat and leave it at that. That’s, to put it simply, just not very nice, and absolutely nothing that deserves to be immortalized in print.

The fact is also that these women are in the same boat Lawrence is, and that’s something that goes almost totally unacknowledged throughout the entire book. These women are lonely too. They’re trying just as hard to find love, but the narration would have you believe that they’re just out there to waste time and mislead strangers.

It would have made for a far, far better book if Lawrence really did try to decode their signals, because then perhaps the book would reveal the grand truth that they’re all lonely people, and they’re all being shallow and picky, and they all need to slow down and figure out what they want before rushing into every opportunity that presents itself.

Both Lawrence and these women are pouncing on everything that comes along…so of course they end up feeling disappointed more often than not. That should imbue our narrator with a sense of kinship toward these women. They’re all making the same mistakes, and they’re all in search of the same thing in the same way. Instead, however, his “opponent” remains just that, and he’s free to simply dismiss them for being too ugly. It’s disappointing on a number of levels, and the rampant homophobia doesn’t help things either.

In a few chapters Lawrence lets the mask slip somewhat. Instead of shoehorning meaningless references into his text (everything from Alf to Seinfeld to, you guessed it, Don’t Mess With the Zohan) and attempting to coin catchphrases, he takes a moment to write about the truth of his situation: he’s a lonely man. He just wants somebody who will be happy to see him, and be with him, and start a family with him.

That’s sweet. That’s human. And that’s something that would make his story much more humorous if we got to see it more often. When somebody picks on others for being less than perfect, it’s not funny. When somebody picks on others as a defense mechanism because he himself is less than perfect and would rather project his insecurities onto others, well, you’ve got something there. Something worth reading. And maybe even, in some gloriously twisted way, something moving.

Instead we have a series of monologues — I’d coin a phrase for a corresponding male version of The Vagina Monologues, but I can’t think of anything that wouldn’t sound incredibly mean-spirited — in which Lawrence fails to understand which story he’s even telling.

As with A Soul’s Calling, we have something here. But the author would prefer to focus on something else…and it’s something that, unfortunately, doesn’t get him very far. Kill me now.

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* Someone I knew years ago referred to this as a necessary “romancing” of our experiences. I thought that that was a fantastic way to put it, and it’s stayed with me ever since. The fact that his writing was awful only further proved to me that even bad writers — and he’d be the first to admit he was, at least at the time — can understand that raw material needs to be spun into art if it’s going to be worth reading.

FTC Disclosure: I received a copy of this book in exchange for review. No money changed hands and all opinions presented here are my own.

$1 Adventures — World Basketball Manager 2010

Let me take you on a journey through the past, to a magical time in our great planet’s history. I’ll set the scene for you:

A bleary-eyed world disconnects from Facebook for two and a half hours in order to watch a film about Facebook. An animated show called The Simpsons celebrates 20 years on the air, eight and a half of which were worth watching. A young Jessica Simpson releases an album of warbling Christmas standards in the hopes that it will generate enough money that she can do her own holiday shopping. And America comes, at last, to the tragic realization that their new president isn’t a Magic Negro after all…but is rather, disappointingly, just an extremely intelligent leader with his nation’s best interests at heart.

Yes, it’s 2010. And no I did not use a time machine to get us here…I simply inserted a dollar into Steam and downloaded World Basketball Manager 2010, the absolute best 2010 simulator I have ever played.

World Basketball Manager 2010

I haven’t played it yet…I’m about to play it for the first time which is kind of the whole point of this series…but I don’t think I’ve played any other ones so I think that’s a fair assessment no matter how it goes. (And as always, click the images for full-size. It’s funnier that way, I hope.)

World Basketball Manager 2010

On booting up the game I am presented with an option to run it in windowed mode, which automatically makes it a better game than Vegas: Make it Snappy. I also have an option to choose my skin color. I’ll go with orange, so that nobody will be able to tell whether or not I’m holding the ball.

There’s also a tab called EXCLUDE TOURNAMENTS. When I click it I get a list of around 50 different countries with check-marks next to them. I guess I can deselect any of the nations against whose races I am so prejudiced that I can’t even bring myself to play a game of basketball with them.

I de-select China.

World Basketball Manager 2010

I told the game — explicitly told! — to play the intro movie, but I guess that was just a short, choppy animation for the Ice Hole developer logo, because I’m immediately dumped onto this title screen that leads me to believe the entire game was developed in Microsoft Paint.

I click NEW GAME and it asks me for a “game name.” It helpfully suggests the game name “New Game.”

I sure as heck can’t improve on perfection so New Game it is!

World Basketball Manager 2010

Except I can’t get the game to start. I press Enter and nothing happens.

I press other buttons and things do happen, yes, but the game starting isn’t one of them. I just mess up my extremely well-chosen game name with garbage characters.

I can’t get this game to start. At this rate I’ll never see 2010!

I’m clicking everything. Nothing’s happening. I’ve pressed every button. Nothing’s happening.

I can click CREDITS and read about all the wonderful people who made this title screen, but I can’t play the game.

Doing something I never thought I’d have to do, I navigate to the game’s section on the Steam forums to see if anyone was discussing how to get the fucking thing started.

What I find instead:

World Basketball Manager 2010

There are only two discussions, both of which are baffled by the awfulness of this game. This screengrab comes from the more active of the two threads. The other is titled, simply, “wat.”

I don’t know what to do. Everyone’s talking about how bad the game is, which I guess should make me at least somewhat happy that I can’t play it, but certainly they had to get further than the title screen in order to make that determination.

Right?

Maybe not. I’m stuck at the title screen and I’ve sure as cock made that determination.

World Basketball Manager 2010

I find the website for the game, in the hopes that there will be some instruction on how to START PLAYING THE THING. Nothing, but their FAQ is crawling with concerns about game-crashing issues and the answers to simple questions (such as how to activate and deactivate basic features) tend to be “install this patch to keep your computer from catching fire when you try to run this horse shit.” Promising.

BUT I STILL CAN’T PLAY IT.

I finally look for some footage of the thing on YouTube to see if anyone has actually successfully started the game. Sure enough when the guy in the video — whose disgust for this game is already palpable — types in the name of his game, a little CREATE button appears in the lower right.

What’s that? You don’t see that in the screen grab above?

Neither do I.

It was under the Windows task bar.

Yep. Great design, Ice Hole!

Of course it’s not their fault…how were they to know that literally everybody ever has their task bar locked to the bottom of their screen?

Everybody but me that is, because I now had to move mine to the right in order to make room for World Basketball Manager 2010. I expect that’s something you won’t hear many other people say today.

World Basketball Manager 2010

The game has helpfully auto-completed the appropriate fields with my personal information. Or its best guess, which is that I’m a middle-aged Indian man who coaches exactly as well as he psychologizes. He also somehow has a perfect 10 in youth, despite the fact that he’s five years away from being eligible for residency in a retirement home.

Already I’m irritated by the fact that I need to click to this window in order to type my commentary by moving my mouse to the RIGHT SIDE OF MY SCREEN WHEN IT SHOULD BE THE BOTTOM but it’s okay. It’s okay. I’m doing it for you. I need to keep doing it for you.

I name myself Philip Reed, 32, U.S.A. Don’t ask me where I got all that…it just sort of came to me. I leave all of my stats at 10 because that’s the maximum and why the hell wouldn’t I?

Even with the task bar moved I can’t see where I need to click, but if I move my cursor just off the bottom of the screen I can click whatever it is anyway.

Did I mention you can’t resize the window? This is truly stellar stuff, Ice Hole.

World Basketball Manager 2010

This grammatically-troublesome invitation is also the least inviting thing imaginable to me right now. Pairing it with a geography test isn’t helping to get me in the mood for fun. I don’t know where half these places are. (Okay, more like a quarter, but go along with it please.) Even less do I know / care about their historical basketball skills.

Fuck it, I’m already overthinking this. I’m picking Serbia.

World Basketball Manager 2010

Now shitting what.

And why is it August 19, 2009? I was specifically told I’d be enjoying some 2010-era basketball action, not this mid-to-late 2009 bullshit! Everyone knows basketball was a joke between August 17, 2009 and September 10, 2009!

I don’t know what to do.

I’ll click World News.

World Basketball Manager 2010

Hm. Slow news day I guess.

I click blindly through some menus with the vague hopelessness that precedes any upcoming basketball game, I guess, and try to pick a fight — that’s what they call it in sports, right? — with Canada.

I get this:

World Basketball Manager 2010

I don’t get this.

What does this mean.

What does any of this mean.

Are these basketball words?

I don’t understand basketball words.

Please just let me play some basketball please just let me play some basketball please for the love of Jesus on the cross just let me play some basketball.

I honestly don’t know how to start a game. I click through to my own team info and I see that I’ve already won some Olympic medals.

World Basketball Manager 2010

GO TEAM SERBIA!

While I was reading the evening headlines and mindlessly poring over Canada’s dayplanner, my team went out and won a shitload of medals and awards!

I’m tempted to just end this “playthrough” here (though it’s more of a read-through I guess…my earlier presumption that this game was developed in Paint has yet to be shaken) with the joke that I WON THE OLYMPICS GAME OVER but, in the course of blindly clicking around (which passes for strategy in World Basketball Manager 2010) I clicked on the date and found that you can advance to the next match day.

So I will do that, obviously, and give the game an actual chance. Let’s just advance to the next match day and…

World Basketball Manager 2010

What.

WHAT.

How did I go four days back in time? What the hell is World Basketball Manager 2010 trying to pull? It’s bringing me even further away from 2010!

Why on Earth did the game wind back the clock? I just wanted to jump to, I dunno, A DAY ON WHICH I COULD FUCKING DO SOMETHING but instead it brought me backward.

To a day on which basketball is still not happening.

Let me just take a look around here to confirm…hmm…yep…no basketball. No basketball. Just me standing in front of the map from Dr. Strangelove‘s war room, waiting for something, anything, to happen.

Look, I know this is a management game. I don’t expect to be slam dunking and free throwing and ball dribbling and penalty stroking and whatever the hell else athletes do. But doesn’t managing a team entail more than sitting around with a world atlas open in your lap, waiting for your team to win some things so you can read about them?

I can click through to different countries but all it lets me do is look to see what games they’re playing while I sit around, doing nothing, waiting to be invited to a game.

World Basketball Manager 2010

Look. It’s insulting. Everyone else in the world — literally! — is having so much fun, but all I get to do is sit around fantasizing about what it must be like to ACTUALLY DO THE JOB I DOWNLOADED THIS GAME TO DO.

I can click on the names of the teams, including the Baston Ciltics a-fuckin-har-har, but that still doesn’t let me challenge them. It just lets me check out their roster and peek into their bank accounts for some reason. I guess that would be really helpful in Identity Theft King 2010 but for now it’s just a further reminder that somebody out there is getting paid to do the thing I thought I’d also be doing. Why am I just clicking on meaningless words over and over, like I’m being forced to navigate some middle-schooler’s hypertext poetry project?

I give up on this thing. If you want to play World Ass-Sitter Nobody “2010” then be my guest. Maybe you’ll even get it to work.

But for both of our sakes, I hope you don’t.

And with that, I’m putting my task bar back at the bottom of my screen. Where God intended it to be, Ice Hole.

World Basketball Manager 2010
Released: April 21, 2010
Price on Steam: $0.99
Regular Price on Steam: $4.99
Price It Should Be on Steam: You should have your credit cards taken away if you attempt to buy this game through Steam.